FREQUENTLY ASKED QUESTIONS
Drop us a message at sales@elizanellie.com
Customer Services
What shipping methods are available?
Please see our Delivery & Returns page for shipping information within the UK.
We do ship overseas. Please drop us a line so we can calculate shipping for the items you wish to purchase and where they need to be sent to. More information is on our Delivery & Returns page.
What Payment Methods Are Accepted?
Our site accepts payment by PayPal or Debit/Credit card (Square). You will be taken to a secure payment server to pay for your items after checkout.
How do I place an Order?
Add the items you’d like to purchase to your basket. If you have a coupon code, that needs to be added on the basket page too. Go to ‘View Basket’ to be able to add this code before you go to the checkout. When you checkout the website will ask you for your billing and shipping information. If you have any problems at all please drop us a line, we’ll be happy to help.
How Can I Cancel Or Change My Order?
To cancel an order please contact us as soon as possible via our Contact Us page Please see our Delivery & Returns page for what to do if you’re returning an item.
Do I need an account to place an order?
No, you can checkout as a Guest. However, if you create an account you have additional features available to you such as wishlists, previous order history, etc..
How Do I Track My Order?
Your order will generally be sent via Royal Mail. Please contact us if your parcel is taking longer than expected.
Gift Messages
If you’d like your order shipped as a gift, you’ll need to enter the recipient’s shipping address and any message for the optional gift card on the checkout page.
Product Information & Standards
All Eliza Nellie kitchen textiles are made in England and conform to ethical and environmental manufacturing standards. Our oven gloves also comply with the relevant safety standards for domestic oven gloves.
Care labels are stitched into all our textiles. We recommend you wash the kitchen linens before use, particularly the oven gloves and tea towels.
We endeavour to do our best on product colour accuracy – colours shown are as accurate as both the photography process and different screens allow – but the colours shown on the website are for representation only. There may also be very slight differences in product colours from batches printed at different times.
Product dimensions are for guidance only, the physical product may vary slightly in size.
Please see our terms and conditions for full terms.
