What Shipping Methods Are Available?
We send all mainland UK orders using Royal Mail first class signed for at a flat rate of £4.50 (free shipping for all orders over £50).
We do ship overseas. Please drop us a line so we can calculate shipping for the items you wish to purchase and where they need to be sent to. More information is on our Delivery & Returns page.
What Payment Methods Are Accepted?
Our site accepts payment by PayPal or Debit/Credit card(Square). You will be taken to a secure payment server to pay for your items after checkout.
Orders & Returns
How do I place an Order?
Add the items you’d like to purchase to your basket. If you have a coupon code, that needs to be added on the basket page too (go to ‘View Basket’ to be able to add this code before you go to the checkout). When you checkout the website will ask you for your billing and shipping information. If you have any problems at all please drop us a line, we’ll be happy to help.
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
No, you can checkout as a Guest. However, if you create an account you have additional features available to you such as wishlists, previous order history, etc..
How Do I Track My Order?
Your order will be sent via Royal Mail, who will issue a tracking number. Please contact us if you haven’t received this tracking code and your parcel is taking longer than expected.
If you’d like your order shipped as a gift, you’ll need to enter the recipient’s shipping address and the message for the gift card (optional) on the checkout page. (You can still choose Paypal as your payment choice at this stage).
Product Information & Standards
All Eliza Nellie kitchen textiles are made in England and conform to ethical and environmental manufacturing standards. Our oven gloves also comply with the relevant safety standards for domestic oven gloves.
Eliza Nellie textiles have been produced using a dye process to give products what we feel is the best possible wash fastness for a longer life. Cotton is a natural product so some natural shrinkage may occur after washing. We do not recommend tumble drying. Care labels are stitched into all our textiles. We recommend you wash the kitchen linens before use, particularly the oven gloves and tea towels.
We endeavour to do our best on product colour accuracy – colours shown are as accurate as both the photography process and different screens allow – but the colours shown on the website are for representation only. There may also be very slight differences in product colours from batches printed at different times.
Product dimensions are for guidance only, the physical product may vary slightly in size.
Product colours shown are as accurate as both the photography process and different screens allow.
Please see our terms and conditions for full, official terms.